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Frequently Asked Questions


Products


Can I get more information about a product ?

We strive to provide as many details on our products as possible to make searching for your favourite item a pleasant experience. You will also find several pictures at different perspectives to show in detail each design item.

If you need even more detailed information our customer care team will be happy to assist you. Please send us your query from the contact us page quoting the product name .

The product I ordered is now reduced. Can you refund me the difference?

Unfortunately, we cannot advise you in advance of the reduced product prices or reimburse you the difference after you have placed an order.

Do you sell gift vouchers ?

We Sell Gift Vouchers for any Value. To purchase your voucher, simply click here.

Are the pendants sold together with a chain/necklace? 
Yes, each necklace consists of a pendant and a chain.

I have never bought jewellery online: How can I be sure I'll be happy with my purchase?

Even high quality photography, together with product descriptions and measurements, cannot really do justice to our jewellery - as the vibrant colors, sparkle and 'feel' are so hard to capture. As such, when a customer actually receives the piece, it often exceeds their expectations and gives even greater pleasure. However, should you want to return the item, you have 7 days from the date of receipt to change your mind and we will happily refund your payment. View our Return Policy

I saw a piece of jewellery a while ago on this site and now I can't find it, what should I do?
Please e-mail 
Customer Service  and we will do our best to get the piece for you.

How should I look after my jewellery? 

It is important you look after your jewellery to ensure it looks great and lasts. All metals and stones require different care:

All jewellery however should be:

1. Avoid contact with water.

2. Do not clean the fashion jewellery with silver polish cloth (it will rub off its surface)

3. Fashion jewellery should only be cleaned with a dry soft cloth.

4. Always before sleep fashion jewellery should be removed. 

 

How is your fashion jewellery packaged?

All our jewellery is provided with a gift pouch. Each item of our fashion jewelry is individually packaged in small plastic bags.

In addition, each item is fastened to a small cardboard. All this, while maintaining the highest aesthetics. Please refer to the picture below: 


Payment

What payment methods can I use ?

We only accept online payments with:

Can I pay by any other method ?

No, We DO NOT accept the following payment methods:

Can I see prices in a different currency ?

Our shop's main currency is Great Britain Pounds (GBP). When you buy goods from us the transaction currency will be also in pounds (GBP). This means that if your credit or debit card account is held in different currency then the exact amount debited will depend on the exchange rate at the time of the transaction.

When Will I be Charged ?

When you reach the final billing page and press 'Pay Now' your browser will be redirected onto the secure payments website provided by Google checkout. Once you provide your card details your bank/card issuer will be contacted immediately for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

Do I have to pay import charges ?

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you are buying from the UK or the European Union then you don't have to worry about taxes as our prices are inclusive of VAT and the applicable taxes which we pay on your behalf.

How can I redeem a promotion or a discount voucher ?

On the "Order Summary" page during the checkout, enter your code exactly as it appears into the box provided at the bottom of the page. (Codes are case sensitive.) Click "apply discount voucher" to see if your voucher code is valid and if so apply the discount to your order.

If your discount qualifies, it will be displayed on the "Order Summary" page. Only one Discount Voucher code will be accepted per one order.

What will appear on my credit card statement ?

All purchases from our website will show debit to 'Google Stylish Jewell'.

Ordering

How can I order from Stylish Jewellery.co.uk?

Currently the stylish-jewellery.co.uk is purely an online based business therefore, all orders will come direct via this site.

Ordering over the internet with Stylish Jewellery is the easiest and most secure method of paying and therefore we only accept orders placed online through our website.

I'm new, How do I order?

We believe that our online product catalogue and ordering process are easy and intuitive to use. We focus on your convenience and provide as much details as possible for all of our products. If you find it is difficult to use please send us an email to mail@stylish-jewellery.co.uk or send a message from the contact us page - we are always happy to help !

Please note that to complete your order you will need a credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent).

What is "my Shopping Cart" and how can I use it ?

Think of your "shopping cart" as an online version of a real shopping cart that you would use whenever you go to the store to buy goods.

Just like with a real shopping cart, you can add and remove the items you wish to purchase. Our online version of it also allows you to easily change quantities of each item or move them into your "wish list" if you are not ready to buy them right now. To add an item to your shopping cart simply click on "add to cart" button next to the item description. The status of your shopping cart is displayed on the left of each page - a "mini shopping cart". It displays how many items in total you have selected and their total price. You are also able to see the last few products you have placed into your cart. The newly added item is displayed in an alternative bright colour to show that contents of your cart has changed. To review or edit contents of your cart please click on "view / edit cart" inside the "mini shopping cart" or click on the header displaying "shopping cart".

"My shopping cart" page allows you to update quantities of each item, move the item into "my wish list", remove the item or empty the cart completely. By clicking on the item image or description you will see full description of the item you about to purchase.

You may go to the checkout from the "my shopping cart" page or directly from the "mini shopping cart".

How do I checkout ?

Before you go to the checkout please make sure you have all the items you want as well as the quantities of each item in your shopping cart. You will need to have an account with Stylish-Jewellery.co.uk to checkout and complete your order. Once you click on the "checkout" button you will be given an opportunity to create a new account or log into the existing one. After providing all your relevant details you will have to click on "pay now" button on the "order summary" page. Your browser will be redirected onto our payment clearance website where you will have to enter your credit card details. Once your card details have been accepted you will see an order confirmation page which means that we have accepted your order and will start processing it soon.

Shopping on our website is secure and your credit card details are protected by the industry standard 128bit encryption. Whenever you shop on the internet and about to enter your credit card details, check that your browser address bar starts with HTTPS:// rather than usual HTTP:// (note the "S") and a closed padlock icon similar to this  is shown rather than open like this  on your browser's status bar. This indicates that the page you see in your browser and the details you are about to submit are encrypted on their way to our secure transaction processing servers.

If you require more technical talk, please try this page about HTTPS at Wikipedia.

How do I know if you have received my order?

As soon as you submit your order you will receive an order confirmation email. This email will contain a list of the products you ordered, the total cost and the order number which you can quote if you have any queries regarding the status of your order. After that you will be receiving emails confirming the change of status of your order as it progresses through our internal systems until you receive your complete order in the post.

Which order statuses are possible ?

After you place an order, you will receive several e-mails about the current status of your order. Below are examples of e-mails you might receive:

How can I see the status of my order?

The status of your order is easy to find:


Why haven't I received my order confirmation/status update emails ?

When you place an order with us, an automatic confirmation email is sent to you containing all relevant order details. Your order will pass through several stages on our systems before it reaches you, for each one of those stages you will receive an "Order Status" confirmation email. It usually takes only few minutes for these emails to reach you, but during busy times it may take considerably longer. If after 24 hours you still have not received any of those emails, it is possible they may have been caught in your spam mail folder. Please check your "spam" folder to see if they are indeed there. It is also possible for some kind of network or email server failure to occur which could have prevented the emails from reaching you. In any case, you may always log into your account and check for the status of your present and past orders. "

How can I make changes to my order? 

If the order has not yet been dispatched just email us and we will amend the order for you. If it has been dispatched and includes items you do not want you will need to Return or Exchange the order. Please see our Return/Exchange Policy.

How can I cancel my order? 

Please contact us immediately through our Contact Us page, will determine whether the order has been shipped. If it hasn't been shipped, we will cancel your order and process the refund. If your order has already been shipped from our facilities, you will need to Return the order. Please see our Return Policy.

Can I pick up my order from your warehouse ?

Our warehouse is not suitable for direct customer order pick up. We believe that by delivering your order to your door we can provide a better service to you.

Which courier company do you use ?

We use Royal Mail for deliveries within the UK, to Europe and Rest of the World. 

Can someone else sign for my delivery ?

Yes, anyone at the specified delivery address can sign for the goods.

Delivery

Is there a delivery charge ?

Delivery is free (within the UK mainland) for all orders. For delivery to other countries please refer to the individual product information pages. The delivery prices could be found under the "delivery / returns" tab.

When will I receive my order ?

If you opted for the free delivery in the UK your goods will arrive within 1-5 working days (Monday to Friday but exclusive of Bank Holidays in the UK) subject to successful credit card authorisation. If you selected a different delivery service please refer to your order confirmation email for the delivery times.

What if I have received an incomplete or damaged order ?

Please inspect your goods as soon as you get the delivery. You must notify us within 7 days from the date of your order of any incomplete or damaged products to arrange for the replacement or a refund. Please follow our Return Instructions to start the process.

Do you ship Internationally?  
Yes. Stylish-Jewellery.co.uk ship worldwide. Where your order is purchased outside the EU, please be aware that it is your responsibility to pay any local import taxes or duty.

Technical issues

I'm getting lots of pop-up ads when viewing your site, can you help ?

Stylish-Jewellery.co.uk does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known to be caused by spyware and we recommend removing it by using a tool such as Ad-Aware, which is available to download here

If you often get Spyware on your PC then we would recommend tightening security further by installing firewalls and/or antiviruses. Try to avoid downloading browser plugins or extension bars from disreputable sources and using the latest versions of internet browsers such as Firefox or Opera.

Systems running MacOS or Linux (SuSE, Mandriva, Fedora) are less likely to get infected by a virus or a spyware. You may consider using them for more secure Internet browsing and shopping online.

Your website is broken / doesn't work in my browser, when will you fix it ?

We spend a lot of time improving our website and we put your online shopping experience as a top priority making sure it is as smooth as it could be. However, if you spot any inconsistency, broken links or other malfunction anywhere on our website, please don't hesitate to contact us or send us an email to mail@stylish-jewellery.co.uk. We will fix all the issues as soon as technically possible and will let you know when the update is complete.

General


How do I contact Stylish-Jewellery Online Boutique?

Please go to our contact us page and send us an email to mail@stylish-jewellery.co.uk.

We check our emails and messages all day long.  You will have the same result as speaking with someone on the phone right now. Our Address:

Stylish Jewellery

Online Boutique

Brazemore Court

Appleton Way

Hornchurch

Essex

RM12 4TX

How long will it take you to answer my email ?
We aim to answer your query within 24 hours (1 working day), but usually you will get a reply much sooner than that.

Please note, the more accurate and detailed information you can provide, the faster we will be able to deal with your query.

Can I Contact you by Phone ?

We prefer you to contact us via e-mail or contact us service provided on this website. This enables us keep track of our communication with you and to respond to all your queries quickly and efficiently. Costs of communicating via e-mail are lower than a having a call centre hence we can lower the prices on all our products.

Do you have a Shop ?

No, we do not have a shop, we are a UK based Internet Retailer. We do however deliver to most countries.

Do you have a catalogue ?

Our range of products is constantly being updated with new and exciting designs. If we did have a catalogue it would have become outdated as soon as it's published. We believe that our online ordering process is much easier and more convenient to use than ordering from a catalogue. Please feel free to explore our website and familiarise yourself with our exciting search features.

Do you sell direct to retailers? 
We welcome enquiries from galleries and gift shops, so if you are interested in stocking our jewellery please contact us to discuss wholesale prices.

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